SMS Privacy Policy
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Our practice, New Vista Diagnostic, is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.
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By using the Service, you agree to the terms of this Policy. New Vista Diagnostic reserves the right, in its sole discretion, to modify or change the Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. The Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
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“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
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What Personal Information we collect
Through the use of the Service, New Vista Diagnostic will receive the following information from our third-party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
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How New Vista Diagnostic uses Personal Information about you
New Vista Diagnostic uses Personal Information to: contact you with appointment &/or procedure reminders, important updates or messages, provide you with the Service, process and respond to inquiries, improve the Service and if necessary.
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Each message that you send through the Service, either to us or to other users of the Service, is stored on our servers. The information will be stored for no longer than the necessary length of time. The retention of said information will be determined based on the following criteria: length of time personal information remains relevant; length of time it is reasonable to keep records to demonstrate we have fulfilled our duties and obligations; any limitation on periods within which claims might be made; any retention period prescribed by law or recommended by regulators, professional bodies, or associations; existence of your consent and legitimate interest in keeping such information as stated in the Policy.
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We retain these messages on our servers. New Vista Diagnostic utilizes servers and services owned by third parties.
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SMS consent and Phone number will never be shared with any third party or affiliated for any marketing reasons.
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Disclosure of your information
New Vista Diagnostic will neither see nor rent your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
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We have your consent.
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It is necessary to provide medical services or medical products you have ordered.
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We need to enforce our Terms of Service.
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We provide such information to trusted insurance carriers, physician offices, medical facilities, or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, New Vista Diagnostic is not accountable in any way for any liability or reimbursement.
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We provide such information to a company controlled by, or under common control with, New Vista Diagnostic for any purpose permitted by this Policy.
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We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
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If necessary or required by law, to prevent potential threats to the physical safety of any person or violations of New Vista Diagnostic Terms of Service.
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Security
New Vista Diagnostic takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. When you submit sensitive information as well as protected health information online via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job (making/canceling appointments or procedures, ordering testing, billing insurers) are granted access to personally identifiable information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third-party infrastructures that are not under our control (such as a third-party SMS delivery platform or your carrier network).
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We cannot protect, nor does this Policy apply to, any information that you transmit to other users. Indeed, you should never transmit personal or identifying information to other users.
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Unsubscribe or Opt-out
All users and visitors to our website have the option to discontinue receiving communications from New Vista Diagnostic by way of email or SMS messages. To discontinue or unsubscribe from our website, please send an email stating such to newvistadiagnostic@gmail.com
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New Vista Diagnostic’s third-party service provider gives you the ability to opt out of the Service for any reason by texting “STOP.”
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We reserve the right to send you certain communications relating to the Service, such as appointment and/or procedure reminders, urgent messages, and administrative messages, without offering you the opportunity to opt-out of receiving them.
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Opting In
A mobile user might opt-in by:
By texting us at 813-699-3260 "HELP"
Filling out a paper form that includes their phone number, or
Signing up at our practice office.
Children under age of 13 years old
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The Service is not intended for children under age 13 years. New Vista Diagnostic does not knowingly collect information from children under the age of 13 years. Children aged 13 years or older should not submit any Personal Information without the expressed permission of their parents or guardians. By using the Service, you are representing that you are at least age 18 years, or that you are at least 13 years old and have your parents’ permission to use the Service.
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Intended audience
New Vista Diagnostic requires that users of this service be limited to our patients and their family members, as well as physicians and/or medical facilities as indicated.
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How to contact Us
If you have any additional questions or concerns regarding the Privacy Policy Agreement, please feel free to contact us any time at the following email, telephone number, or mailing address.
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Email: newvistadiagnostic@gmail.com
Address: 3635 W Waters Ave, Tampa FL 33614 and 2802 W Waters Ave , Tampa Fl 33614
Telephone: 813-724-3310
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SMS Terms of Service
1- SMS Consent Communication:
Information or Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If consent has been given to receive text messages from New Vista Diagnostic, messages may be received related to the following:
Appointment reminders and details (Day, time and address )
Follow-up messages
Example: "This is to confirm your Radiology appointment for tomorrow at 8:30am, reply YES to confirm or NO to reschedule 813-724-3310"
Message Frequency:
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments status.
Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
Opt-in to receive SMS messages from New vista Diagnostic can be done in the following ways:
Verbally, during a conversation
By texting us "START" or reply "Yes"
By filling out a paper form
Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at 813-724-3310
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary